Questions & Answers

It is very easy! All you need is our 28" x 26" mini-dish and a small modem.

Most computers in use today, will meet our minimum system requirements. If you are unsure about what you have, please Contact Usat 1-877-316-1889 and we will help you find this information.

PC/ Windows: 300 MHz or faster processing speed, minimum 128 MB Random Access Memory (RAM), and Windows, ME, 2000, Vista, XP Home or XP Professional operating system. 100 MB of hard drive space and an Ethernet card are required.

Macintosh: 300 MHz or faster processing speed, 128MB Random Access Memory (RAM), and OS 10.2 or higher operating system. 100 MB of hard drive space and an Ethernet card are required.

If you cancel the Service before completion of the Minimum Service Term or Extension Term, the Termination Fee is equal to the number of months left in your Minimum Service Term multiplied by $15.00

Wild Blue high speed internet service offers different packages that provide you different speed levels. Our core Value Service offers up to 512 kbps download speed. Our Select Pack features download speeds up to 1.0 Mbps and upload speeds up to 200 Kbps. Our Pro Pack offers download speeds up to 1.5 Mbps and upload speeds up to 256 Kbps.

No. Wild Blue satellite service includes all key ISP features like email, web space, etc. If you prefer, you can continue to use your current ISP for email and use the Wild Blue service for your broadband Internet access.

Yes, if you prefer. You can use Wild Blue high-speed Internet broadband access and keep your AOL service if, for example, you want to retain your current email account. You will need to pay a separate fee directly to AOL beyond your monthly Wild Blue fee. Please contact AOL directly for more information.

Yes. You will receive a 90-day labor/24 months parts warranty on all equipment at no charge when you become a customer.

WildBlue's always-on satellite broadband Internet service connection provides a user downstream speeds of up to 1.5 Mbps - more than 30 times faster than today's dial-up speeds. Wild Blue's high bandwidth opens up a window to a world of rich content that is largely unavailable through dial-up modems.

Wild Blue broadband satellite system is engineered to help offset the impact of latency, which is the delay caused by sending signals from the earth to the satellite and back again. However, there is a delay of about a quarter second as the signal travels up to the satellite and back down to the ground. For most applications this latency does not affect performance, however, there are some applications like voice over IP (telephone service delivered over the Internet, also known as VoIP), or real-time interactive gaming, where latency will have a noticeable effect on performance over the WildBlue network, as it would on any satellite-delivered service.

Many computers can be upgraded with a 10/100 Ethernet Network Interface Card (NIC) - which you can find at almost any consumer electronics store, or at an online store. If you are comfortable with opening your computer and installing hardware, most Ethernet NICs can be self-installed. Check with your computer manufacturer for more information on the right Ethernet NIC for your system.

Also, if you have an available USB port on your computer, you can purchase a USB Ethernet adapter (available at almost any consumer electronics store, or online) This may be easier to install than a PCI card in your computer. For a laptop, you can purchase a standard PCMCIA card that provides an Ethernet connection, or you can purchase a USB Ethernet adapter as well. We recommend that you upgrade your computer to meet all of the requirements listed above to get the most out of your Internet experience.

The service is only minimally affected by weather, and only under extreme conditions. Wild blue high speed internet service will offer availability equal to that of satellite TV. Like satellite TV services, during a very heavy rainstorm, you may notice slower WildBlue speeds, but this should normally only last a few minutes

There are two costs :-

Upfront fee to pay for the equipment and professional installation.

A monthly service fee for the high-speed Internet access.

Check your address. We offer a variety of packages at different monthly fees, staring at a Value Service at $49.95 per month. Now that is cheap satellite Internet.

We offer an advanced suite of Internet services including the commonly used POP3 (like Outlook or Outlook Express) and web-based email options. Our customers receive between 5 and 10 email addresses (each with at least 10 MB capacity depending on the package chosen). Wild blue high speed internet service also provides more email addresses and additional capacity at a minimal extra charge. Learn more about the packages we offer for your home and small office.

Yes. We provide customers with between 10 and 20 MB of web space as part of their service package. The exact storage space depends on which package you choose to buy. Learn more about the packages we offer for your homeand small office.

As per standard with other Internet Service Providers, We will ensure that our service operates at optimum speeds for all of its customers. Since Wild Blue satellite service is a shared network, we have a Fair Access Policy to ensure that extraordinary usage by a few customers doesn't negatively affect the normal usage of other customers. For the vast majority of users, the Fair Access Policy has no effect on their usage. For a few very heavy bandwidth users, the system may restrict their bandwidth and therefore their speed. WildBlue's Fair Access Policy will be well-documented and communicated to you before you become a customer. We plan to offer multiple service levels that should accommodate most users' needs.

Windows/PC: Windows ME, 2000, XP, Vista, and 7
Mac: OS9, OS 10.2 or higher

Yes. The WildBlue satellite internet service is compatible with Macintosh computers.

Though we do not support VPN due to known issues, we recommend the use of SSL-based VPNs as they work well on the WildBlue broadband satellite network and they work efficiently over a satellite connection. Users of IP Sec-based VPNs will find that their VPN will work over the WildBlue network, but it may be slower due to the effects of latency. WildBlue's customer care representatives can explain more to you about VPNs. Call 1-877-316-1889 to discuss VPN in detail.

Wild blue high speed internet service is available Now.

Just fill out the "Get WildBlue" page on this website, or Call 1-877-316-1889.

Not at this time. WildBlue broadband satellite service will be available only in the 48 continental United States due to the reach of our satellite signals. At present, we do not have plans to serve Alaska, Hawaii or Puerto Rico.

Not at this time. WildBlue Internet satellite system was designed for stationary locations like homes and small businesses. We do not offer broadband service for mobile vehicles at this time.

WildBlue professional installers will quickly and efficiently install equipment and activate Wild Blue's broadband service at your chosen location. WildBlue's broadband satellite mini-dish is about 26 inches x 28 inches and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish will connect to a satellite modem (a small box usually placed next to the computer), which will connect to your computer via an Ethernet connection. Installation will require an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly. Self-installation is not offered. Installation prices can vary depending on what you need done and by your address.

The Wild Blue broadband satellite dish is considered under what the FCC calls the "Over-the-Air Reception Devices Rule". This means the WildBlue satellite dish is under the same classification as other residential satellite dishes (such as satellite television) and legally permittable for mounting on your home. As always, please check with your HOA for specific rules and covenants that may alter your rights. For additional information on the FCC ruling and dish classification, view the FCC OTARD documentation at http://www.fcc.gov/mb/facts/otard.html

Yes. Wild Blue high-speed Internet satellite is compatible with all major wireless home networking products.

No. WildBlue's 2-way satellite internet broadband is better than one way satellite internet because you don'tneed a phone line.

Yes. You will need a clear view of the southern sky to receive a signal from Wild Blue broadband satellite.