Questions & Answers

Package Information

  1. What are my options for Exede service packages?

    Two packages are available:

    • exede12: supports up to a 12Mbps downstream as well as up to 3Mbps upstream in areas covered by the ViaSat-1 satellite.
    • exede5: supports up to a 5Mbps downstream and up to 1Mbps upstream for the majority of the remainder of the US.

    In each coverage area, the packages will have the same speeds and will vary only by the amount of data available.

  2. Do I receive the same speed regardless of which package I purchase?

    Of course. Our belief is that no one should be charged extra to receive the highest speeds available. You simply purchase the amount of data you need.

  3. What happens if I use more than my monthly data allowance?

    If your data gets used up before the monthly reset date the download/upload will simply be slowed down. Your usage will get reset on a monthly basis, which means your data will be reset back to normal. You will be able to upgrade your plan at any time if you find that your data is frequently hitting its usage limit. No charges are incurred for upgrading or downgrading packages.

The Exede Experience

  1. How can the speed be so much faster with the Exede service?

    Part of the reason is because of the new ViaSat-1 satellite that is being used in correspondence with the service. The launch of this new satellite is something that has been in the works for several years. This new satellite was launched toward the end of 2011 and has more capacity than the other communication satellites over North America combined.

    Another reason for the fast speeds can be accredited to a new web acceleration technology that allows pages to load much faster. The combination of this technology with state of the art equipment and the ViaSat-1 backbone leads to an all around better web browsing experience.

  2. Does the new service allow me to do more than I have been able to do previously with satellite internet?

    Yes, with the new Exede broadband service you can now engage in all of what the Internet has to offer:

    • Stream Videos
    • Video Chat
    • Share Photos
    • Download and Stream Music
    • Fast Web Browsing and Email
    • Connect Multiple Computers, Smartphones, and Tablets

Get Acquainted

  1. If I already have WildBlue service can I still get the new Exede service?

    Sure. Current WildBlue customers can upgrade with no problem through the Priority Upgrade Program. Once you upgrade a certified technician will come out to install a new satellite dish and modem to work with the new service. There is a fee required to upgrade your service.

  2. Are there any issues with me staying with my current WildBlue service?

    You will have no problems remaining with your current service. As a matter of fact technology upgrades may even be available soon, which will be rolled out automatically as the service levels become available.

Getting Started

  1. What is Wild Blue broadband satellite wireless service and where is it available?

    WildBlue is a high-speed Internet access service for homes, home offices and small offices. It is now available in virtually every location across the continental United States. We want to be your rural Wildblue satellite service provider.

  2. Why should I get Wild Blue high speed internet?

    Wild Blue satellite internet service provides access to the Internet at blazing fast download speeds. A whole new world of content will open up to you with your WildBlue broadband satellite connection. In addition, you get an "always on" connectivity, which means no dialing-in or other delays to get high-speed internet access.

  3. How hard is it to use?

    Not hard at all. Once we professionally install a Wild Blue high-speed Internet satellite system, you are ready to surf the net at lightning fast speeds. You can use your same web-browser, go to the same sites, use your email, etc. just like you always have...but a lot faster! Moreover, it is always on, therefore, no more dialing-in delays, or getting “bumped off”.

  4. Whom should I call if I have a problem?

    You just call our friendly customer care agents. We'll have a person you can talk to, 24 hours a day, 7 days a week.

What to Expect

  1. What equipment is needed to get Wild Blue high speed internet service?

    It is very easy! All you need is our 28" x 26" mini-dish and a small modem.

  2. What are my minimum computer system requirements to get WildBlue?

    Most computers in use today, will meet our minimum system requirements. If you are unsure about what you have, please Contact Usat 1-877-316-1889 and we will help you find this information.

    PC/ Windows: 300 MHz or faster processing speed, minimum 128 MB Random Access Memory (RAM), and Windows, ME, 2000, Vista, XP Home or XP Professional operating system. 100 MB of hard drive space and an Ethernet card are required.

    Macintosh: 300 MHz or faster processing speed, 128MB Random Access Memory (RAM), and OS 10.2 or higher operating system. 100 MB of hard drive space and an Ethernet card are required.

  3. Are there any cancellation fees?

    If you cancel the Service before completion of the Minimum Service Term or Extension Term, the Termination Fee is equal to the number of months left in your Minimum Service Term multiplied by $15.00

  4. What kind of speed can I expect from WildBlue broadband satellite?

    Wild Blue high speed internet service offers different packages that provide you different speed levels. Our core Value Service offers up to 512 kbps download speed. Our Select Pack features download speeds up to 1.0 Mbps and upload speeds up to 200 Kbps. Our Pro Pack offers download speeds up to 1.5 Mbps and upload speeds up to 256 Kbps.

Warranty and Connectivity

  1. If I get WildBlue, do I need an additional account with an Internet Service Provider (ISP)?

    No. Wild Blue satellite service includes all key ISP features like email, web space, etc. If you prefer, you can continue to use your current ISP for email and use the Wild Blue service for your broadband Internet access.

  2. When I sign up for WildBlue service, can I keep my AOL account?

    Yes, if you prefer. You can use Wild Blue high-speed Internet broadband access and keep your AOL service if, for example, you want to retain your current email account. You will need to pay a separate fee directly to AOL beyond your monthly Wild Blue fee. Please contact AOL directly for more information.

  3. Do you offer a warranty on the equipment?

    Yes. You will receive a 90-day labor/24 months parts warranty on all equipment at no charge when you become a customer.

Technical Information

  1. How fast is WildBlue satellite service? How does it compare to cable modems and DSL?

    WildBlue's always-on satellite broadband Internet service connection provides a user downstream speeds of up to 1.5 Mbps - more than 30 times faster than today's dial-up speeds. Wild Blue's high bandwidth opens up a window to a world of rich content that is largely unavailable through dial-up modems.

  2. What is the impact of latency? Can I play real-time Internet games or make Internet phone calls on your service?

    Wild Blue broadband satellite system is engineered to help offset the impact of latency, which is the delay caused by sending signals from the earth to the satellite and back again. However, there is a delay of about a quarter second as the signal travels up to the satellite and back down to the ground. For most applications this latency does not affect performance, however, there are some applications like voice over IP (telephone service delivered over the Internet, also known as VoIP), or real-time interactive gaming, where latency will have a noticeable effect on performance over the WildBlue network, as it would on any satellite-delivered service.

  3. What if my computer did not come with a Network Interface Card (NIC)? What can I do?

    Many computers can be upgraded with a 10/100 Ethernet Network Interface Card (NIC) - which you can find at almost any consumer electronics store, or at an online store. If you are comfortable with opening your computer and installing hardware, most Ethernet NICs can be self-installed. Check with your computer manufacturer for more information on the right Ethernet NIC for your system.

    Also, if you have an available USB port on your computer, you can purchase a USB Ethernet adapter (available at almost any consumer electronics store, or online) This may be easier to install than a PCI card in your computer. For a laptop, you can purchase a standard PCMCIA card that provides an Ethernet connection, or you can purchase a USB Ethernet adapter as well. We recommend that you upgrade your computer to meet all of the requirements listed above to get the most out of your Internet experience.

  4. Is Wild Blue satellite Internet service affected by weather?

    The service is only minimally affected by weather, and only under extreme conditions. Wild blue high speed internet service will offer availability equal to that of satellite TV. Like satellite TV services, during a very heavy rainstorm, you may notice slower WildBlue speeds, but this should normally only last a few minutes

Services and Prices

  1. What does Wild Blue high-speed Internet cost?

    There are two costs :-

    Upfront fee to pay for the equipment and professional installation.

    A monthly service fee for the high-speed Internet access.

    Check your address. We offer a variety of packages at different monthly fees, staring at a Value Service at $49.95 per month. Now that is cheap satellite Internet.

  2. What types of email options do I get with my Wild Blue satellite service account?

    We offer an advanced suite of Internet services including the commonly used POP3 (like Outlook or Outlook Express) and web-based email options. Our customers receive between 5 and 10 email addresses (each with at least 10 MB capacity depending on the package chosen). Wild blue high speed internet service also provides more email addresses and additional capacity at a minimal extra charge. Learn more about the packages we offer for your home and small office.

  3. Do I get web space with my WildBlue account?

    Yes. We provide customers with between 10 and 20 MB of web space as part of their service package. The exact storage space depends on which package you choose to buy. Learn more about the packages we offer for your homeand small office.

  4. Does Wild Blue broadband satellite limit heavy bandwidth users?

    As per standard with other Internet Service Providers, We will ensure that our service operates at optimum speeds for all of its customers. Since Wild Blue satellite service is a shared network, we have a Fair Access Policy to ensure that extraordinary usage by a few customers doesn't negatively affect the normal usage of other customers. For the vast majority of users, the Fair Access Policy has no effect on their usage. For a few very heavy bandwidth users, the system may restrict their bandwidth and therefore their speed. WildBlue's Fair Access Policy will be well-documented and communicated to you before you become a customer. We plan to offer multiple service levels that should accommodate most users' needs.


  1. What operating systems are compatible with Wild blue high speed internet service?

    Windows/PC: Windows ME, 2000, XP, Vista, and 7
    Mac: OS9, OS 10.2 or higher

  2. Will WildBlue work with Macintosh computers?

    Yes. The WildBlue satellite internet service is compatible with Macintosh computers.

  3. What Web browsers and email clients does WildBlue broadband satellite support?
    Web Browsers-
    Windows/PC: Internet Explorer 5.5 & 6, Netscape 6 & 7.x, Mozilla 1.7.3, Firefox 1.x.
    Mac: Netscape 7.x, Safari 1.x, Mozilla 1.7.3, Firefox 1.x
    Email Clients -
    Windows/PC: Outlook Express 5 & 6, Outlook XP & 2003, Netscape Mail 6 & 7
    Mac: Outlook Express 5, Outlook 2001, Outlook 2004, Netscape Mail 6 & 7, Apple mail

  4. Will I be able to use a virtual private network (VPN) with WildBlue satellite service?

    Though we do not support VPN due to known issues, we recommend the use of SSL-based VPNs as they work well on the WildBlue broadband satellite network and they work efficiently over a satellite connection. Users of IP Sec-based VPNs will find that their VPN will work over the WildBlue network, but it may be slower due to the effects of latency. WildBlue's customer care representatives can explain more to you about VPNs. Call 1-877-316-1889 to discuss VPN in detail.

Availability Information

  1. When will the service be available?

    Wild blue high speed internet service is available Now.

  2. Where can I get WildBlue?

    Just fill out the "Get WildBlue" page on this website, or Call 1-877-316-1889.

  3. Will your service be available in Alaska, Hawaii or Puerto Rico?

    Not at this time. WildBlue broadband satellite service will be available only in the 48 continental United States due to the reach of our satellite signals. At present, we do not have plans to serve Alaska, Hawaii or Puerto Rico.

  4. Can I get WildBlue satellite service in a mobile vehicle like an RV or boat?

    Not at this time. WildBlue Internet satellite system was designed for stationary locations like homes and small businesses. We do not offer broadband service for mobile vehicles at this time.

Installation Information

  1. What will the installation process be like? Can I install my own dish?

    WildBlue professional installers will quickly and efficiently install equipment and activate Wild Blue's broadband service at your chosen location. WildBlue's broadband satellite mini-dish is about 26 inches x 28 inches and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish will connect to a satellite modem (a small box usually placed next to the computer), which will connect to your computer via an Ethernet connection. Installation will require an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly. Self-installation is not offered. Installation prices can vary depending on what you need done and by your address.

  2. Will my Home Owners Association allow mounting the WildBlue dish?

    The Wild Blue broadband satellite dish is considered under what the FCC calls the "Over-the-Air Reception Devices Rule". This means the WildBlue satellite dish is under the same classification as other residential satellite dishes (such as satellite television) and legally permittable for mounting on your home. As always, please check with your HOA for specific rules and covenants that may alter your rights. For additional information on the FCC ruling and dish classification, view the FCC OTARD documentation at

  3. Can I use wireless home networking with WildBlue?

    Yes. Wild Blue high-speed Internet satellite is compatible with all major wireless home networking products.

  4. Do customers have to have a phone line in addition to the satellite connection?

    No. WildBlue's 2-way satellite internet broadband is better than one way satellite internet because you don'tneed a phone line.

  5. Do I need a southern line of sight to receive a signal from your satellite?

    Yes. You will need a clear view of the southern sky to receive a signal from Wild Blue broadband satellite.