Some people have expressed concern that they found a negative review about Wildblue when researching the satellite internet service. Some consider these reports to be the gospel truth. The fact remains that there are always two sides to every story and it is simply our human nature to want to embellish a story in order to make it more interesting. I too have read these same posts on the exact same forums and have found some to be quite entertaining. I am not trying to discredit any of these accounts. However, while some people are bound to have a negative experience, independent research studies have shown that 94% of Wildblue subscribers are either “Happy” or “Very Happy” with the service. In addition, 9 out of 10 customers would recommend Wildblue to a friend or family member. In the same surveys users reported “excellent” ratings in installation quality, reliability, download and upload speeds, and customer care. Wildblue has recently received a “BBR Gold Award” from BroadbandReports.com and scored the highest ratings among satellite internet providers in “Install Coordination”, “Connection Reliability”, “Pre-Sales Information” and “Value for Money”.
So, how can a company that has received such high ratings have customers that post negative reviews? There are a couple of theories floating around as to why there are some negative comments on the forums. The logical explanation is that some customers are going to have issues, 6% to be precise. These people go online to find answers to their problems and complain; while the good majority of Wildblue subscribers who don’t have any problems just continue to go on about their day being happy. Most intelligent people understand that satellite internet in general isn’t, and probably never will be, a perfect technology. There will always be potential issues when you deliver broadband wirelessly from 22,000 miles away to a PC. In fact, nothing to do with a PC will ever be issue free, and when comparing Wildblue to the PC industry, there is nothing like the shine of a golden BBR award.
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Tags: Rural Satellite Internet Service, WildBlue Reviews, wildblue satellite internet
