A few weeks ago I was having some minor interruptions in service that would last at least 5 minutes. When I had problems in the past I could have everything back up and running after unplugging my modem and my router for 1 minute. Once the modem was synced I plugged in the router.
As far as the culprit was concerned I had many suggestions, even regarding the cabling and connectors. If you had your system installed through Wild Blue directly or your NRTC (National Rural Telecommunications Coop), chances are that you had a very well trained installer and your problem may very well lie within your home.
I have listed some steps you can perform prior to calling Tech Support.
1. What power supply do you have for your modem? If it is the newer power supply, it will have a green LED on it to show that it is powered up. If you have this newer power supply and have it plugged into another surge suppression unit, it is possible the output power is being lowered too much for your satellite modem. The analogy is that a detected surge is being compensated for twice. If you have determined that you have the newer power supply, plug it directly into a wall receptacle. If you still have the old style power unit, leave it plugged into a sure protector or UPC.
2. Keep track of your interruptions and see if there is a pattern developing. As you know some electronic devices may be using the same frequency as either your download or upload connections. If this seems to be a possibility, chances are that it is interfering with your upload frequency and you can begin a process of elimination. Your satellite is grounded to prevent this from occurring, but it is still a possibility.
3. A third possibility may be the settings for your internet connection. Open up your browser, click on Tools at the top and then drill down to Internet Options. Go to the General tab and dump all of the temporary internet files and settings. There may be a corrupted file.
While you are in Internet Options go to the Connections tab. Go to the LAN settings and uncheck the manual proxy configurations (Use Proxy Server if it is checked). Take note of your existing settings prior to making any changes. Check only the Use Automatic Configuration Script box, and make sure you have “http://wpad.wildblue.com/accelerated_pac_base.pac” entered there. Reboot both your modem and computer.
1. If the issue persists it is time to call your Technical Support team. Try to call while you are having the outage.
2. One or all of these should solve your problem quickly and easily. Now stop reading this column and go have some fun with Wild Blue!
Written by Connie Devine